Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at stevenbeaver@thetmvclub.com. Please note that returns will need to be sent to the address provided at the time of your return request. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Exceptions / non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds Once we receive and inspect your return we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved please contact us at stevenbeaver@thetmvclub.com.